Bringing new tech wizards into RemotePcNow HelpDesk is a snap. Here’s how you do it:
A quick tip: You can tick boxes to give someone admin rights or extra security layers like two-factor authentication. And don’t worry about limiting them to one group—they can join multiple if needed!
Whether you’re an admin or a technician with RemotePcNow HelpDesk, connecting to a customer’s device is a breeze. You’ve got two options: instant or scheduled sessions. For a quick fix:
It’s like knocking on their digital door and stepping in to help!
Yes, You can use your desktop instead of the browser! Here’s how:
Heads-up: The session won’t start until they install the setup.
Need to plan? Scheduling a session is just as easy:
It’s perfect for those “let’s fix this tomorrow” moments!
Want to show rather than tell? You can share your screen with customers for demos or guidance. For an instant share:
It’s like inviting them to a front-row seat at your screen!
Keep track of everything in the ‘Remote Support’ tab. You’ll see:
Need to keep an eye on what’s happening with your support sessions? Head to the ‘Remote Support’ tab in RemotePcNow HelpDesk—it’s your go-to spot! Inside the ‘Session’ sub-tab, you’ll find all the juicy details: when the session’s happening, what it’s about, whether it’s a remote fix or a screen share, who the customer is, and where it stands. Plus, you’ve got buttons to kick off, wrap up, or tweak scheduled sessions.
Want to revisit past victories? Check the ‘History’ tab for resolved sessions. If something’s worth bookmarking, give it a star—it’ll pop up in the ‘Favorites’ tab for quick access later. Heads-up: This doesn’t play nice with Edge browsers yet, and you’ll need a customer email tied to a session to mark it as a favorite.
Ready to dive in and help? It’s super simple:
It’s like flipping the “open for business” sign and getting right to work.
You’re not stuck with just your tasks! You can jump in if a group session’s up for grabs. Here’s how:
All your group’s sessions are fair game—teamwork makes the dream work!
Yep, you’re a multitasking champ with RemotePcNow HelpDesk! You can juggle multiple sessions at once without breaking a sweat. There are no limits here—keep those tabs open and roll with it.
Need a buddy to tag in mid-session? If they’re part of your RemotePcNow account, it’s a cinch:
It’s like calling in reinforcements with a quick shout-out!
Do you have a pro outside your crew who could help? You can bring them in, too:
It’s a secure way to widen your support circle when you need an extra hand
Ready to call it a day on a session? As long as it’s not still running, you can wrap it up:
Think of it as signing off on a job well done!
Want to relive the highlights of a finished session? Here’s where to look:
It’s like flipping through a scrapbook of your tech triumphs!
If a technician’s reaching out to help you, they’ll send a session code or link—maybe even an email invite. Here’s how you let them in:
It’s like opening your front door but for tech support.
The RemotePcNow HelpDesk app keeps things sleek and simple. You’ll see your session code and status front and center when you open it. Want to tweak things? Here’s the rundown:
You can also peek at the version number. It’s nothing fancy; it’s just the essentials to keep you rolling.
The Whiteboard is your secret weapon for collaboration—it’s like doodling on the customer’s screen! Here’s how to use it.
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It’s like having a virtual marker in hand—perfect for explaining tricky stuff!
RemotePcNow HelpDesk locks things down with TLS v1.2 and AES 256-bit encryption, but if something feels off, you’re in control. Just hit ‘End Session’ on the desktop notification—it’ll shut everything down, and uninstall the app instantly. Peace of mind, just like that!
Computer name: A unique number allotted to a computer on a network that manages resources and sets it apart from other devices.
Personal Key: a safe, distinct code or password that is given to a person for use in a variety of systems and applications for encryption, access control, and authentication.
RemotePCNow HelpDesk equips organizations with a fast and simple remote support platform to address customer queries. With HelpDesk, you can enable your technicians to remotely connect to customer PC, Mac, Linux, iOS, Android devices, and servers and offer real-time support. The technicians can also share their screen for product demonstrations, online training, etc. Technicians do not require any additional software installation to start remote support sessions.
HelpDesk can be set up easily, offers a simple user interface, and integrates seamlessly with your existing workflow.
To add technicians,
Note: You can assign admin rights to a technician and enable two-factor authentication by selecting the appropriate checkboxes.
RemotePCNow HelpDesk equips organizations with a fast and simple remote support platform to address customer queries. With HelpDesk, you can enable your technicians to remotely connect to customer PC, Mac, Linux, iOS, Android devices, and servers and offer real-time support. The technicians can also share their screen for product demonstrations, online training, etc. Technicians do not require any additional software installation to start remote support sessions.
HelpDesk can be set up easily, offers a simple user interface, and integrates seamlessly with your existing workflow.
To add technicians,
Note: You can assign admin rights to a technician and enable two-factor authentication by selecting the appropriate checkboxes.
RemotePCNow HelpDesk equips organizations with a fast and simple remote support platform to address customer queries. With HelpDesk, you can enable your technicians to remotely connect to customer PC, Mac, Linux, iOS, Android devices, and servers and offer real-time support. The technicians can also share their screen for product demonstrations, online training, etc. Technicians do not require any additional software installation to start remote support sessions.
HelpDesk can be set up easily, offers a simple user interface, and integrates seamlessly with your existing workflow.
To add technicians,
Note: You can assign admin rights to a technician and enable two-factor authentication by selecting the appropriate checkboxes.
RemotePCNow HelpDesk equips organizations with a fast and simple remote support platform to address customer queries. With HelpDesk, you can enable your technicians to remotely connect to customer PC, Mac, Linux, iOS, Android devices, and servers and offer real-time support. The technicians can also share their screen for product demonstrations, online training, etc. Technicians do not require any additional software installation to start remote support sessions.
HelpDesk can be set up easily, offers a simple user interface, and integrates seamlessly with your existing workflow.
To add technicians,
Note: You can assign admin rights to a technician and enable two-factor authentication by selecting the appropriate checkboxes.
RemotePcNow offers seamless remote access and screen-sharing, allowing users to manage and control their desktops from anywhere efficiently.